Privacy Policy & Data Protection
Last Updated: August 2026 | Compliant with DPDP Act & International Privacy Guidelines
1. Our Commitment to Your Privacy
E-Tech Elevators & Escalators ("E-Tech", "we", "us") is dedicated to protecting the privacy and security of customer, site owner, and visitor personal data. This privacy policy explains how we collect, process, store, and protect your information when using our website and communication channels.
2. Information We Collect
When you fill out an enquiry or breakdown form on our portal, we collect:
- Contact Details: Customer Name, Company Name, Mobile Number, Email Address.
- Site Specifications: Site/Project Location, Building Type, Floor & Stop Counts.
- Technical Requirements: Preferred Elevator Type, Capacity, Door Type, and Urgency.
3. How We Use Your Data
Your details are used exclusively for engineering & operational purposes:
- Generating accurate site estimate quotations and engineering layouts.
- Dispatching 24/7 emergency breakdown technicians to your location.
- Fulfilling periodic Annual Maintenance Contract (AMC) service schedules.
Zero Commercial Sharing: We strictly enforce zero third-party data sharing. We do not sell, lease, or rent customer details to external marketing vendors.
4. Right to Erasure & Data Deletion (GDPR / DPDP Compliance)
You hold full rights under the Data Protection and Digital Personal Data Protection (DPDP) Act to request complete deletion of your records.
How to Exercise Your Right to Delete:
- Send an email with the subject "Data Deletion Request" to e.tech5534@gmail.com.
- Specify the full name, phone number, and location associated with your previous form submissions or AMC account.
- Our Data Security Desk will process your request within 5 working days and issue a formal deletion confirmation notice.
5. Contact Our Privacy Desk
For any privacy queries, regulatory questions, or compliance requests, reach out directly: